ROLE SUMMARY

The purpose of this role is to host and mobilize short-term missions teams that join SFCI. Since Missions groups don’t come year-round, the role would also support SFCI in visiting and delivering food to residents of the Tenderloin.

RESPONSIBILITIES

• To create, maintain, and grow a high-quality experience for all missions teams and their guests who come to visit SFCI

  • Manage all communications and recruitment of new teams

  • Create and maintain a well-executed schedule of communication with leaders prior to arrival

  • Organize and update all training materials necessary for missions teams prior to arrival

  • Develop scheduling systems for arrival, hosting, utilizing, and departures of missions teams

  • Coordinate thoroughly the disbursement of missions team members to all SFCI departments, prior to the week of arrival

  • Coordinate all housing and facility needs for missions teams and their leaders

  • Communicate clearly with the Food and Beverage Department in regards to projected numbers as well as time slots for all meals and snacks also including locations

  • Thoroughly train all missions team staff and volunteers while teaching the expected standard of excellence

  • Meet daily with all missions staff members during missions team visits

  • Identify strategic leaders of each missions team during their stay and coordinate lunch and conversation with Roger and other leadership for further development

  • Create and maintain a customer survey monitor for all missions teams with a focus on both leader and team feedback

  • Coordinate all clean up and breakdown for departing teams and all locations utilized during their stay (occasionally lift or move up to 30 pounds & frequently required to sit, stand, or walk for long periods of time)

  • Communicate with Financial Department for financial projections and expectations annually, monthly, and weekly

  • Maintain weekly input of all missions teams information into Salesforce Database
    
    Hosting:

  • Host potential new groups well

  • Coordinate the plan for parking with missions teams assign someone to greet the teams arriving

  • Ensure the quality of the trip, making sure each aspect of the schedule is executed with excellence

  • Oversee meal delivery and street ministry with missions teams

  • Speak with teams/groups when needed, including orientation briefing and the briefings for meal prep

  • Ensuring clarity and convenience for team leaders

    
    Administrative:

  • Coordinate with the missions teams ahead of time, answering questions about their trip as well as developing the schedule for their time here based on information gathered from the email dialogue.

  • Coordinate with kitchen staff to ensure team and outreach meals are executed well during their stay

  • Is the main point of contact for outside groups through the whole process of missions team booking

  • Maintenance and development of the booking process

  • Coordinate with Finance Department contact for missions team payments

  • Provide significant connections with leaders and team members to the development team. 

    • Cultivate relationships with the team leaders while on site

    • Help build partnerships with the churches that visit to enable us to visit their church to share more about City Impact, under the supervision of and communication with the development team.

  • Create schedules for all missions teams coming to SFCI and disperse to various departments

    • Coordinate with ministry sites to determine needs for missions team members

    • Assign leaders for outreach (prayer walk, meal delivery, street ministry)

    • Communicate well with all leaders to make sure the process is smooth

  • Ensure by assigning safe, clean, and professional facilities used by teams

  • Ensure the overall quality of missions trips with SFCI, including hospitality, scheduling, ministry, etc.

  • Management of permanent employees, seasonal employees

  • Maintaining and updating records

  • Processing payments and paperwork

  • Handling refund requests, data changes, etc.

  • Updating quantity calendar and SFCI calendars with team data 

  • Trip planning

  • Answering questions about their trip.

  • Building a team profile

  • Developing the schedule for their time here based on information gathered from the email dialogue.

  • Ensure the quality of the trip, making sure each aspect of the schedule is executed with excellence

  • Provide significant connections with leaders and team members to the development team.

  • Training for SFCI employees

  • Leading groups

  • Working with SFCIs marketing team to present the opportunities to churches and retain current partners

  • Work with the marketing team to ensure missions related assets are on the calendar

  • Morning prayer & messages and team training

  • Developing topical messages to contextualize the trip for the team

  • Developing training modules for teams to be better equipped to serve and evangelize

  • Facilitate worship sessions and speakers from SFCI departments

SCHEDULE

Monday-Friday 9am-5pm assisting with special events and outreaches

HOURS

40 hours per week
Non-Exempt

Occasional extended day, weekend, and holiday hours

REPORTS TO

General Manager

WORKS WITH

Staff, School of Ministry students, church leaders and volunteers.